Equinox Training and Equinox IT are trading names used by Equinox Limited. For the context of this website we will refer to Equinox Limited as Equinox Training.
Your use of Equinox Training's website and / or services shows you consent to Equinox Training's collection, use and disclosure of personal information in the manner set out below.
Equinox Training operates the website https://training.equinox.co.nz. As part of our operations we may gather certain types of information about the users of our websites and services:
Equinox Training provides services for customers the delivery or training, mentoring and coaching services. To provide these services we collect the following information:
If you contact us (digitally or otherwise), leave comments on our website or otherwise post information on any of our web pages (including social media sites such as Facebook or LinkedIn) we may keep a record of that contact.
Equinox Training secures the personally identifiable information you provide on computer servers in a controlled, secure environment provided by our suppliers or ourselves, protected from unauthorised access, use or disclosure.
Equinox Training will never sell, rent or lease its customer lists or information to third parties.
We have collected this information in order to provide the best possible service to you. To this end we may use the information that you provide for the following purposes:
With our current systems from time to time we may need to use your information for testing purposes. Where such testing takes place Equinox Training will make sure that your information is not damaged or viewed by anyone who is not authorised.
From time to time Equinox Training will undertake marketing activities for the services that we provide. The following describes our use of personal data for marketing purposes:
Our information sources
Most of the personally identifiable data we collect and use for marketing purposes relates to individual employees of our clients and other companies with which we have an existing business relationship. We may collect data through our website. We may also obtain contact information from public sources, including public content from social media websites. This is used to make an initial contact with a relevant individual at a client or other company.
Targeted outbound marketing
We send commercial outbound content (email or letter) to people within our clients or other companies with whom we want to develop or maintain a business relationship in accordance with New Zealand marketing laws. Where the targeted outbound marketing is email, our messages typically include technologies that allow us to know whether you open, read, or delete the message, and links you may click. When you click a link in a marketing email you receive from us, we may also use a cookie to log what webpages you view and what content you download from our website, even if you are not registered at or signed into our website.
Customer Relationship Management (CRM) databases
Equinox Training uses Customer Relationship Management (CRM) database technology to manage and track our relationship with our clients. This includes our marketing efforts. Our CRM databases include personally identifiable data belonging to individuals at our clients and other companies with whom we already have a business relationship or want to develop one. The personally identifiable data used for these purposes includes information that we collect for the provision of services (as per section '1 The information we collect'). It may also include publicly available information (e.g. personal web sites, links to blog posts), your responses to previous marketing activities (including web activity following links from our emails or after the completion of one of our forms), website activity of known visitors to our website, and other business information collected by Equinox Training staff based on their interactions with you. If you wish to be excluded from our CRM databases, please contact us using the contact details in section '13 Access to your information'.
You can exercise your right to prevent marketing communications to you by utilising opt-in and opt-out mechanisms available both at the time you provide information to us and in outbound marketing activities that we send to you. You can also exercise the right to discontinue marketing communications to you, or to have your personal data removed from our Customer Relationship Management (CRM) databases at any time by contacting us using the contact details in section '13 Access to your information'. In such cases, we will retain minimum personal data to note that you opted out in order to avoid contacting you again.
Cookies can also provide details of your IP address, the computer platform that you use (e.g. Mac or Windows), the browser that you use (e.g. Chrome, Microsoft Explorer, Firefox or Safari) and what domain you are accessing our websites from. With this information we can do the following:
You will always have the option to opt in to certain services, such as receiving ongoing email communication, and to opt out of those services at any time. This does not apply to paid services where opting out of the service will be subject to the terms and conditions agreed for the provision of that service.
In cases where you have opted out, we will retain minimum personal data to note that you opted out in order to avoid contacting you again.
We may retain all personal information that we collect for as long as administratively necessary, in accordance with Equinox Training's information retention and disposal schedule.
The Public Records Act 2005 and other New Zealand regulations requires us to retain some information for set periods of time. In some circumstances, your personally identifiable data may be included within information that is required to be kept, including (for example) invoicing and payment information.
The Privacy Act and General Data Protection Regulation (Regulation (EU) 2016/679) require that reasonable and appropriate protection is made around information, including personal information and customer data (“Information”), and that certain data breaches are reported to the relevant authorities.
In the event that a data breach occurs or, a data breach is suspected, Equinox Training will follow this Policy and the below response plan to contain, assess and respond appropriately:
The Privacy Act of 1993 gives you the right to access and correct your personal information. You may make a request to access the personal information held about you, and Equinox Training will provide it as long as we have such information and can readily retrieve it. You may also ask us to correct personal information held about you that is not accurate or up-to-date.
To find out more or to notify us of changes, you may contact us by mail, email, or telephone:
Mail: Privacy Officer, Equinox Limited, PO Box 10168, Wellington 6143, New Zealand
Telephone: +64 4 499 9450